| Company terms Below mentioned sales and delivery terms are applied for all deliveries from neonliving.dk. The terms applies, where no other written agreements has ben made by you as the buyer and neonliving.dk.
Documentation and instructions:
If productdescriptions and user guides are available for the given product, these will be enclosed in the delivery from neonliving.dk. If you need more info or guidance from neonliving.dk - this is only indicative.
How to shop at neonliving.dk: to fulfill at purchase on www.neonliving.dk, you will go through 5 steps. - Find the product/products you wish to purchase and add them to the shopping basket and go to checkout.
- Type your personal information
- Choose delivery/payment method
- Agree to our business terms
- Check all the information are correct on the information side and confirm the purchase
Ordering On NEONLIVNG.DK you can only send orders through our webshop. If you have inquiries regarding products which are not displayed on the webshop, you are very welcome tocontact us. All the prices are inclusive tax and fees. When you shop at NEONLIVING.DK all agreements are made in english. It is not possible to see your previous orders when you log on the webshop. If you wish to receive a copy of your order confirmation, please send an email to: salg@neonliving.dk
Payment At NEONLIVING.DK you can pay with the following credit cards: · Visa · MasterCard · Mobilepay ”We do not charge any fees on your payment at NEONLVING.DK.” The amount you need to pay for your order, will be deducted from your creditcard, when we ship the order. We are not able to deduct more from your creditcard than the order amount.
Delivery:
neonliving.dk delivers to all European countries. Please below find some prices for delivery countries. If you do not find your country - please contact us. :
U.K: 31 EUR
Belgium: 31 EUR
Finland: 31 EUR
France: 31 EUR
The Netherlands: 31 EUR
Italy: 31 EUR
Norway: 31 EUR
Switzerland: 31 EUR
Spain: 31 EUR
Sweden: 31 EUR
Germany: 31 EUR
Delivery has happend, when the customer has received the goods. We deliver by GLS to European customers.
Delivery time:
We will ship your order within 1-5 working days - if this is not possible we will contact the customer. Delivery risks:
The risk for the goods purchased at NEONLIVING.DK, will be at the customer when the goods are delivered. Reclaim: When you shop with NEONLVING.DK, you always have 2 years warranty. This means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation. The condition of course that the claim is justified and that the deficiency is not caused by a misuse of the product or other injurious behavior.
You must remember to advertise within a reasonable time after you have found the defect / error.(Within 2 month after you received the goods) If the reclaim is legitimate, we ofcourse refund any (fair) delivery costs. Return adress: NEON LIVING Lene Haus vej 7 7430 Ikast.
Denmark We need the following information, when you return an item to us:
What is the problem with the product. Please be as specific as possible. Please note the products shall be returned in propper packaging, and we will need the receipt for refunding your delivery costs. If you have returned an item due to reclaim or regret of purchase, you will always receive an email when we have received the returned item. In this email you will receive information about the further process of you reclaim/regret. If you regret your purchase; It is important to us that you are satisfied with your order, and you can only take a final position when you have the item in hand.
NEONLIVING.DK therefore offers 14 day return policy from the day you receive the order.
You can have other items or get your money back. However, it is a condition that the goods are unused and undamaged. The product must be returned in original packaging and enclose a copy of a receipt/orderconfirmation with your account number information. Shipping costs for returning non-refundable. Return adress: NEON LIVING Lene Haus vej 7 7430 Ikast.
Denmark Denmark
If you regret your purchase, we ofcourse refund the amount paid for the purchase. The amount will be transferred to your bank account, when we have received the product. You can safely shop at NEONLIVING.DK
Personal information registered at neonliving.dk will at no point be handed over, sold or made available to third parties.
All information is safely kept and is only available to trusted employees at neonliving.dk. We keep personnal information in 5 years, whereafter these are deleted.
In connection with electronic payment a safe encrypted method is used through the web shop system. This means that no one will be in possession of your credit card information since they are sent encrypted to PBS.
If you have any questions concerning your purchase, you are always welcome to contact us via e-mail or phone The datareponsible at neonliving.dk is Stella Graversen . Cookies NEONLIVING.DK uses cookies to provide the best possible browsing experience for our visitors. Cookies are small text files that your browser places on your computer when you visit websites to mark that you have been there. If you check your settings, you can see if a cookie has been added. A lot of browsers allow you to choose your preference, so if you have set your browser settings to refuse cookies, we cannot place a cookie on your computer. You can at any time delete the cookies stored on your computer. Competitions: You don't have to be signed up for our newsletter to participate in our competetions - please send the answers by email to: salg@neonliving.dk
Age policy:
You have to be over 18 years old to shop at neonliving.dk
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